Refund policy

(1) Returns are possible within 20 days from the arrival date of the product.

(2) However, please note that the following products cannot be canceled, returned, or exchanged regardless of the preceding clause:
- Used products
- Products that have been in the customer's possession for more than 21 days after arrival
- Products that have scratches or stains occurred while in the customer's possession
- Products without packaging (wooden boxes or boxes)
- Custom-made products, products with customer's name, and other products that have been processed for the customer
- Other products specified on the product introduction page as non-returnable.

(3) When the reason for the return is attributable to us, such as damage during transit, we will bear the return shipping cost. When a product is returned for the customer's own reasons, the return shipping cost is borne by the customer.

(4) Refunds will be processed within 5 business days after the arrival of the returned product, depending on the payment method.

(5) For international shipments, we do not accept returns. However, if damage during transit is confirmed, we will refund the full amount of the product price and the shipping cost.

In that case, please do the following two things within 20 days from the arrival date of the product:

- Send photographs showing the condition of the damaged work and its outer box to support@gallery-son.com
- Report the damage to the delivery company in your area

Reporting to the delivery company is a necessary step for us to file a shipping insurance claim. Please understand that without this report, we may be unable to process the compensation.